Cancellation Policy

Booking terms and conditions
Reservations can be made by phoning 07 4946 4455,  by email
or  via our website. All bookings must be secured with a one night’s accommodation deposit by credit card at the time of booking .  
Balance of payment is required on arrival. 

We accept  Visa,  Mastercard,  American Express and Diners .  Both American Express and Diners will  incur  a 3% surcharge at time of processing.  Accounts can also be paid by Eftpos or cash.  Cheques will only be accepted for prepayments outside of two weeks prior to arrival.
 
Check in and Check out   
Check in time is after 14:00
Check out time is  prior to 10:00
Requesting later checkout after 10:00 .   
If you have a later flight, luggage may be stored at reception.  Alternatively, a surcharge may be paid for the use of the room. 
This fee is $19.50 per hour and is subject to availability on the day of departure.  Requests for  after 3 pm are charged at full day rate
 
On arrival, a credit card will be required for security against but not limited to the following:
• incidental charges incurred including phone, tour deposits and the like
• any breakages or damages incurred during the stay
•  excessive cleaning charges should the apartment be left in an unacceptable state
• extra persons charges for overnight guests not registered on arrival
If unable to provide credit  card, a cash deposit will be required  which will be returned on departure after the room has been checked. Current photographic ID will also be required.
 
Services Provided:
Guests have the option of purchasing daily serviced tariff which includes a room attendant making the beds, taking out the rubbish, changing the towels or non serviced tariff where it is the responsibility of the guest to attend to the cleanliness of the unit including the removal of rubbish to the refuse area.  Failure to comply with this will incur an additional fee
 
Cancellation:
If booking cancelled 28 days or more prior to arrival, a $50.00 administration fee will apply. Less than 28 days, but more than 7 days, prior to arrival a fee equivalent to one night’s accommodation will apply. If cancelled less than 7 days there will be no refund.  A no show on the day will incur the full amount to be deducted.

 
Limit of Liability:
Toscana Village Resort will endeavour to ensure booking arrangements are met, however does not accept any liability for any injury , damage, loss, delay, additional expenses  or inconvenience caused directly or indirectly by any event which are beyond its control including but not limited to natural disasters, acts of God, civil disturbance, or to any other authorities including travel carriers, industrial action or failure of machinery or equipment with maintenance requirements